When you need your private healthcare to come to your supporting aid, you expect efficiency and courtesy to be a minimum. Not only are their customer services team lacking in courtesy (one was pretty offensive) and I expected efficiency but received time wasting and confusing instructions that created so much stress and time wasting at a when urgency was so heavily recommended by the referring GP that even my GP was frustrated as to what their requirements were and whether they would cover it. I informed them it was urgent only to be told they only deal with pre-planned healthcare not emergencies (who pre-plans ill health?). So, I had to pay for my own MRI in the end anyway. Their ambiguous terminology on the forms confused my GP! Had we followed the instructions to delay to get the correct requirements id have wasted another couple of weeks when i needed to be seen ASAP so i paid for the MRI myself etc! The Vitality staff misdirected me with conflicting suggestions Then one of their staff couldnt locate my forms. What a mess. Needless to say their confusion meant i wasted a week of time filling forms in via my busy GP and finally being told it wasnt enough hence me paying for my own MRI privately. Total mess and undertrained (borderline rude) staff.
The worst experience ever. Deputy team leader Stuart Walker. Shameful deceitful and a poor example for any honest person working at Vitality life. When will someone vet the quality and behaviour of the people at Vitality. Avoid contact with this company at all cost.
Worst comany ever. For new customers immediate call backs for old ones no call even after messaging them and been told they call me urgently. Or you callf spent unlimited time listening to music.
I completed an initial online quote, just to gather information for myself regarding Health Insurance.I did not expect or want to be harassed by multiple numbers connected to this company. And I have been harassed. I have contacted the TPS about each number, but I know that there is only so much that can be done via TPS.The times of the calls are at ridiculous times of the day...when I am working and after 5pm. Vitality Health should be ashamed of themselves, but they wont be.
I had a claim with Vitality being treated at BMI. First I had to deal with one company for my initial consultation then unbeknown to me, after the consultation you have to go back to Vitality and arrange for them to check if your eligible for treatment and the other company wont have anything to do with you. Very pointless!I was getting direct charged from BMI because Vitality never paid for the physio sessions I required.Really, really poor and I'm still having issues with them four months later over invoices they should have paid. When paying for private medical care, you want to be safe in the knowledge that its there when you need it with and the claim is dealt with quickly and efficiently from start to finish Not slow, complicated and annoying with endless hours of frustrating telephone calls!
Vitality Stockport is a UK Insurance Agency based in Stockport, North West England. Vitality Stockport is located at Bannister St, Stockport SK2 6NG, UK.
Please contact with Vitality Stockport using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Vitality Stockport opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find Insurance Agency in Stockport
You Might Also Consider