Amazing service! Mark and Alex provided a fantastic service, really helped me when my car failed its MOT and answered all my questions! Great customer service from start to finish
A 24 hour job took nearly 3 weeks and they lied when they finally answered the phone and said they were awaiting 3 parts, all 3 original parts they claimed to be waiting for were still on my car when I got it back. If an insurance company puts your claim through these tell them you want anywhere but here. The level of work was sub par and you could tell it was rushed or done by an apprentice. I can only assume they get insurance work because they must do it very cheap. I'm waiting on the insurance company to get back in touch because I'm not happy with the repair or speed and although it wasn't my insurance I'm still sure I should have some comeback
SHAMBOLIC SERVICE. I would have given this garage 0 Stars if I could. My car was involved in an accident, garage said they had the parts needed and yet it still took 6 weeks to get my car back. Serve lack of customer service, promised phone calls back at least 10 times and not once did i receive a call back. Then when to collect my car and it did not start had to be jump started. Claimed my DPF filter was totally blocked that the car would not start and it was not accident related so I would have to recover the car myself. Intact the DPF was not at all blocked ( independent report from an approved Volkswagen Garage ) and that they had flatlined the battery. In the process of legal proceedings against all involved to recover my expenses over the period. Just like to add that the garage was suppose to provide me with a courtesy car for the time I was without my own and failed to do so, for weeks I was left without a vechile which is underwritten in the terms of my insurance. If you read this ask your insurance for another garage you will only stress yourself dealing with this place and if you're a seeking a garage to fix your car there are many more in Stockport that would actually fix your CAR!!!Thanks Napier for at utterly terrible service from your customer car to your mechanics absolutely woeful!!!!!
Napier motors were appointed by my insurance company to complete the repairs on my vehicle after an accident. I had my accident on 8th July and eventually got my car back with the work completed on 17th August. The workmanship appears fine, however the lack of communication and lack of organisation in this business is shockingly dismal. I continually had to chase them up, they didn't call back when they said they would, they told me three times that it would be ready and it wasn't, and I got different stories each time there was a delay. Would definitely not use them out of choice. Can't fault the workmanship (as far as I can tell) but the Customer Service is abysmal.
*Highly recommend* Fantastic from start to finish. Great communication, really pleased with the work I have had done, will certainly use again in future. Thank you.
Vehicle Repair Service is a UK Car Repair based in Stockport, North West England. Vehicle Repair Service is located at Napier St, Hazel Grove, Stockport SK7 4EH, UK.
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